Job Description
The Tenancy Officer – Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person‑centred tenancy management services across the borough.
The Targeted Tenant Service will offer:
- A borough‑wide duty and emergency tenancy management and casework function, delivering more complex on‑the‑day tenancy services where necessary
- A locality‑based casework and appointment system to manage non‑emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower‑level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
- A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes – oversight and management of tenant‑related work associated with voids and new lettings
- Appropriate escalation / de‑esc...