Job Description
We are seeking a highly experienced Team Lead to manage the operational heartbeat of our B2B Logistics Marketplace, CargoWeb . You will lead and optimize the entire support function—spanning onboarding, booking, tracking, and finance—to ensure a superior user experience.
Company Description:
Tazamun Technologies empowers businesses with digital strategy, automation, and cloud solutions. We are building a high-performance team in our Lahore office to support our expanding global operations.
Key Responsibilities
- Team Leadership: Hire, train, and mentor support staff. Monitor metrics like response times and resolution speed.
- Operational Excellence: Implement SLAs and escalation protocols. Define and document SOPs for all support workflows.
- Platform Strategy: Maintain a central knowledge base and manage ongoing training for internal teams.
- Strategic Reporting: ...