Job Description
About the Company Location- Kolkata Exp- 4 - 8 About the Role The Major Incident Manager is responsible for the end‑to‑end management of Major / Priority‑1 incidents with significant business impact. The role ensures rapid service restoration, effective cross‑team coordination, clear executive communication, and strong governance across the Major Incident lifecycle—from detection and escalation through resolution and post‑incident review. Responsibilities Major Incident Ownership & Control Own and manage all Major / P1 incidents from identification through closure. Assess incident severity, business impact, and urgency to confirm Major Incident classification. Ensure the Major Incident Management process is correctly initiated and followed. Drive the MIM call with TCS tech teams and Customer Service Manager. Incident Coordination & Resolution Lead and coordinate multi‑tower technical teams and Customer Service Managers during major incidents. Initiate and manage incident bridges / war ...