Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.
**What You’ll Do**
People (75%)
+ Lead and coach a team of Travel Counselors
+ Provide regular, documented coaching and feedback to team members
+ Investigate service and quality errors with a curious mentality, and provide helpful feedback
+ Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
+ Facilitate account-specific onboarding and training for new hires after ...
As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.
**What You’ll Do**
People (75%)
+ Lead and coach a team of Travel Counselors
+ Provide regular, documented coaching and feedback to team members
+ Investigate service and quality errors with a curious mentality, and provide helpful feedback
+ Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
+ Facilitate account-specific onboarding and training for new hires after ...