💼 Full-Time Position

Team Lead

🏢
Catalyst Brands India
📍 bengaluru, karnataka, India
📍
Location
bengaluru, India
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Overview



The Team Lead – Issue Management and Content Operation s is responsible for leading a team that supports critical business operations including issue resolution, and content management. This role focuses on driving operational excellence, improving processes, and ensuring high-quality deliverables while fostering team development and engagement


Lead issue management and content operations team in US working hours (night shift).


Key Responsibilities

  • Lead and manage a team responsible for issue management and content operations working in US hours.
  • Troubleshooting and resolving site experience / customer experience issues received via incidents, JIRAs and emails
  • Using the RCAs and CAPAs of the recent issues, establishing proactive checks to identify and remediate impacted items with similar issues...