Job Description
Job Description
We are looking for a Team Lead, Certificate Support to join our growing global team at Sectigo.
The Team Lead, Certificate Support over our Chat Process is responsible for managing and supporting the chat support team, ensuring high-quality customer interactions, SLA adherence, and process compliance. The role involves handling escalations, mentoring team members, monitoring performance, and ensuring seamless customer experience.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.
Here are the core functions, responsibilities, and expectations for this role:
- Monitor queues, workloads, and agent performance to maintain service stability.
- Lead and supervise the chat support team handling SSL certificate-related queries.
- Identify and proactively address operational risks, backlogs, and quality gaps.
- Provide ...