Job Description
Our Client, a HVAC and Refrigeration Organization company, is looking for a Team Lead – Complaints Management Process for their Remote location.
Responsibilities:
Responsibilities:
- Review of customer feedback.
- Classifying & analyzing customer feedback.
- Establishing trends and communicating the analysis with Vendor’s onshore counterparts
- Strong verbal & written communication skills,
- Strong Banking knowledge.
- Good MS Excel & presentation skills.
- Knowledge of various Regulations including CFPB and OCC,
- Collaborate with team members to achieve performance targets.
- Identify and escalate priority issues to the appropriate channels.
- Offer solutions and alternatives to customers in a timely manner.
- Ensure customer satisfaction by providing high-quality service.
- Participate in training sessions to enhance prod...