💼 Full-Time Position

Team Lead, Customer Care

🏢
Dynata
📍 Cebu City, Central Visayas, Philippines
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Location
Cebu City, Philippines
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Posted
June 09, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Team Lead, Customer Care

Role Overview

This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in aligning customer success and sales strategies, optimizing processes, and fostering a culture of excellence and accountability.

Key Responsibilities

Team Leadership & Development

  • Lead, coach, and mentor a team of Customer Success and Inside Sales professionals.
  • Set clear goals, KPIs, and performance expectations aligned with company objectives.
  • Conduct regular 1:1s, team meetings, and performance reviews.
  • Foster a collaborative, customer-centric team culture.

    • Customer Success Strategy

  • Oversee onboarding, adoption, and retention strategies to ens...