Team Lead, Customer Experience & Performance Coach

A global customer experience company in Cebu City is looking for a Team Lead to manage Customer Service Representatives. In this role, you will supervise the team, ensure quality service, and analyze performance metrics to improve outcomes. Candidates should have a high school diploma and 1-2 years of experience in the customer service industry, preferably in a leadership role. Strong time management, organizational skills, and familiarity with Google Suite are required.
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