Job Description
Team Lead - Customer Service
Req ID: 49845
Job Location (Short): Pune, IND
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Sales
Work Location Type: On-site
**The Impact You'll Make**
Join our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.
In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.
**What You’ll Be Doing**
Lead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations.
Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.
Provide coaching, training, and guidance to improve team capabilities and service effectiveness
Supervise order entry, quotation management, pricing updates, shipment follow‑ups,...
Req ID: 49845
Job Location (Short): Pune, IND
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Sales
Work Location Type: On-site
**The Impact You'll Make**
Join our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.
In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.
**What You’ll Be Doing**
Lead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations.
Allocate workload delegation, monitor KPIs, and conduct regular performance reviews.
Provide coaching, training, and guidance to improve team capabilities and service effectiveness
Supervise order entry, quotation management, pricing updates, shipment follow‑ups,...