Job Description
International iGaming company focused on launching and scaling online casino products across LATAM markets.
The company operates in a distributed environment with high autonomy, strong operational processes, and fast-growing customer support and retention teams.
About the Role
We are looking for an experienced Country Manager / Team Lead Customer Support for the Argentina market who will manage the support team, optimize operational processes, and ensure high customer satisfaction.
The role requires leadership experience, strong communication skills, KPI management, and the ability to work in a fast-paced iGaming environment.
Key Responsibilities
- Manage and supervise customer support team for Argentina region
- Monitor support KPIs and SLA performance
- Optimize support workflows and internal processes
- Train and onboard support agents
- Handle escalations and VIP cases
- Coordinate with C...