Job Description
SUMMARY:
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POSITION INFO:
ENVIRONMENT:
OVERSEE incident and request management performance, ensuring all EUC SNOW tickets are managed efficiently within agreed service levels as the next Team Lead: EUC wanted by a dynamic Internet Service & Network Specialist. You will also ensure adherence to ITIL processes while driving team productivity, workload distribution, and collaboration between technical support teams to ensure timely resolution of issues. The ideal candidate must have Matric/Grade 12, a suitable IT tertiary qualification with Microsoft MCSA 2016 or equivalent and ITIL v2 Foundation. You will also require 10 + years’ experience supporting datacentre software including with Microsoft Exchange 2010 or higher, Active Directory, Hyper-V & extensive experience supporting multi-Vendor Hardware platforms.
DUTIES:
- Oversee incident and request management performance, ensuring all EUC SNOW tickets are managed...