Job Description
- Hybrid in Malta (Relocation package provided)
- Salary: €35-40k (DOE) + Night shift allowance + Bonus
- Great benefits with an opportunity to work with a mature and well-known brand
An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.
This is a hands‑on leadership role focused on team performance, service delivery, and ensuring a consistently high‑quality customer experience across multiple support channels.
Responsibilities
- Lead, coach, and develop a team of Customer Experience Agents.
- Monitor service levels, response times, and customer satisfaction metrics.
- Manage workload distribution across customer support channels.
- Act as an escalation point for complex customer issues.
- Drive operational improvements and support a high‑performing team cultu...