Job Description
Job title: Team Lead
Account: Healthcare
Work set up: 100% Onsite s, Quezon City
Work shift: US Business Hours
Salary: Up to 38k base pay ( (Note: please remove any salary information from any job posts)
Start date: ASAP
Headcount: 2
Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper
Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.
• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.
• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to impr...