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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Team Management: Responsible for grooming & managing talents (15-20 FTE). Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations. Ensuring highly motivated staff
- Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed. Producing tools for possible use in helping coach and develop the best Service Representatives.
- KPI: Ensuring delivery on team/client KPI’s - productivity, quality, sales, attrition, absence etc.
- Manages team meetings and participate in operations/client leadership meetings & conference calls
- Escalation Management: Responsible for investigating and responding on client escalations timely and effectively
- Governance & reporting: Process management, team management, operational governance, reporting
- Process improvement - Lead and p...