Job Description
Qualifications:
- At least 2 years of experience as a Team Lead/Operation Supervisor in the BPO/Contact Center industry
- Amenable working full onsite and fixed night shift
- Preferred: Has a background in Benefits/Claims Account
- Can Start ASAP
Job Description:
- Supervises a team of 15 to 25 Customer Service Associates
- Coordinate agents needs within assigned team as required to ensure optimal customer service to customers
- Refers complaints of service or process failures to Senior Operations Manager
- Responsible for tracking CSR performance and specific follow-up training
- Conducts training with team members and ensures up-to-date information is provided to each member and other stakeholders
- Communicates with internal/other departments to ensure prompt and courteous service for all questions
- Investigates issues, following custom...