Job Description
Reporting
Scheduling
Forecasting
Planning
*Overall experience of 4+ Years in the BPO Industry.
*At least 1 year experience in Team Management
· Analysis – Strong Analytical skills
· Should be able to handle & achieve the departmental requirements
· Knowledge of VBA, MS Access, SQL (preferable)
· Maintain data integrity
· Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
· Should be open to change, Multi-tasking skills
· Team management
· Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
· Accurate and Timely reporting
· Client Management – Internal and External
· Ability to work on data and generate various types dashboards, reports/ad-hoc reports
· Meeting client requirements within TAT and with accuracy
· Ability to handle high ...