Job Description
Cognizant is seeking a Team Lead for their Contact Center in Kuala Lumpur, Malaysia. The role involves managing operations for inbound and outbound voice processes, along with chat and email support. Ideal candidates should possess 5-8 years of experience in contact center operations and demonstrate exceptional leadership and communication skills.
The position requires individuals to work in a 24/7 environment, handling performance reviews and ensuring compliance with service standards.
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