Job Description
Key Responsibilities
- Lead and motivate the team to consistently meet customer expectations and service targets (SLAs).
- Provide regular feedback and development opportunities to improve team skills and performance.
- Manage daily workflows and monitor interactions to ensure high service standards and policy compliance.
Job Requirements
- College graduate or at least 2nd year of college
- Must have 1 year of team lead experience
- Must have at least 6 months customer service background, voice account
- Excellent communication both written and oral
- Proficient in MS Office (Excel, Word) and highly detailed when tracking team performance metrics.