Job Description
FORMAL EDUCATION :
- Grade 12
- IT Qualification Diploma/Degree (advantageous)
- Minimum 35 years experience within a NOC or IT Operations environment.
- Minimum 12 years experience in a supervisory or leadership role.
- Solid experience managing incidents in a high-pressure operational environment.
- Solid experience working with monitoring tools and ticketing systems.
- Strong understanding of:
- Networking concepts (LAN/WAN/MPLS/VPN/SD-WAN)
- Routing and switching
- Network monitoring tools
- Incident management processes
- SLA and KPI management
- ITIL v3 Foundation Certification
- CompTIA Network+
- Professional certifications such as CCNA, CCNP etc. (advantageous)
- Experience with non-Cisco products and techn...