Team Lead: NOC (Internal)

SUMMARY:
PURPOSE:
To lead and manage the NOC team responsible for monitoring, supporting, and maintaining network and service availability across the business in a 24/7 shift environment. The Team Lead: NOC ensures incidents are managed efficiently, escalations are handled appropriately, SLAs are achieved, and continuous improvement initiatives are implemented to enhance operational performance and customer experience.

POSITION INFO:
FORMAL EDUCATION :

• Grade 12
• IT Qualification Diploma/Degree (advantageous)

• Minimum 3–5 years’ experience within a NOC or IT Operations environment.
• Minimum 1–2 years’ experience in a supervisory or leadership role.
• Solid experience managing incidents in a high-pressure operational environment.
• Solid experience working with monitoring tools and ticketing systems.
• St...