Job Description
Job Req Number:
Time Type: Full Time
This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:
Key Tasks & Deliverables
- Oversee assigned Control Towers tasks
- Strategize to drive process optimization, accountability, and ownership
- Monitor team and individual performance and ensure performance is within expectation based on defined SLA
- Understand Control Tower tasks and their impact on overall business
- Propose process changes where needed to drive efficiency and improve execution
- Act as an ambassador of BSS MNL ISSC
- Prepare and present performance reports to internal and external stakeholders
- Maintain quality and compliance responsibilities under NDA/attention given to predetermined processes, SOPs
- Work closely with associates and specialists to increase productivity an...