Team Lead

Job Title:         Team Lead    



Reports to:       Club Manager



Status:               Full Time/Supervisor/Non-Exempt




Job Summary



Responsible for assisting in the oversight of gym operations to ensure positive member experience.




Essential Duties and Responsibilities 

•  Assist in training and developing staff.


•   Assist in member service oversight making sure all staff provide great customer experience.


•   Very involved in front desk related tasks: 
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls.
  
  
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  
  
  • Great/meet potential members and provide gym tour.
  
  
  •   Assist to facilitate member service issues and questions.
  
  
  
  


•  Assist wit...