Job Description
Cebu City, Philippines | Posted on 04/22/2026
The Sales Team Lead is responsible for driving team performance, coaching sales representatives, and ensuring the achievement of revenue targets. This role focuses on daily operations management, performance improvement, and developing a high‑performing sales team in a fast‑paced environment.
Key Responsibilities
- Lead, manage, and motivate a team of sales agents to achieve and exceed targets
- Monitor daily performance metrics (sales, conversion, AHT, productivity) and ensure goals are met
- Provide real‑time coaching, feedback, and regular performance reviews
- Conduct call listening sessions and identify opportunities for improvement
- Support the onboarding and training of new hires
- Handle escalations and provide resolutions for complex customer concerns
- Collaborate with QA, Training, and Operations to drive continuous improvement
- ...