Job Description
As a Team Lead working onsite in Five Ecom, Pasay, you’ll be a part of bringing humanity to business.
What You’ll Do
Motivate and mentor your team to meet TTEC and client metric performance goals, answer associate questions, guide them to resolve issues, and handle customer escalations while ensuring a quality customer experience. You’ll serve as the first‑line manager, supporting a newly launching Australian‑based mobility and customer support program focused on transport replacement and accident‑related coordination services. The role includes training in Sydney, Australia, providing international exposure.
During a Typical Day, You’ll
- Coach associates to achieve company and client goals while addressing employee‑related issues and coordinating training on new or revised information relating to services, products, or processes.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance, proces...