💼 Full-Time Position

Team Lead: Service Desk Monitoring at MTN GlobalConnect

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Mission/ Core purpose of the Job

The role will be responsible for providing operational monitoring support, managing a monitoring support desk team which monitors the GlobalConnect services for Roaming, Signaling, Messaging, IT, IP/MPLS areas as well as customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide monitoring for the GlobalConnect internal and external customers:

  • Raising tickets and communicating with end users

  • Analyse impact of incidents and provide feedback to affected users or business area

  • Provide escalation support to the team to expedite the resolution on incidents

  • Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems

  • Incident tracking and major incident management

  • Produce reports on support team per...