Job Description
Title: Team Leader (AFR-OFR Ops) - Night Operation
Location: GSC BOG
Join DHL General Forwarding’s Global Shared Services Center (GSC BOG) as a Team Leader for Air and Ocean Freight operations. You will play a critical role in overseeing the performance and development of a dynamic team of Associates and Specialists, ensuring process excellence, operational efficiency, and outstanding service delivery for our global stakeholders.
Key Responsibilities
- Team Leadership & Performance
- Lead a team of specialists and associate agents, fostering a culture of operational excellence, respect, and accountability.
- Provide continuous coaching, feedback, and performance reviews to ensure professional development and goal alignment.
- Ensure high levels of service quality, accuracy, and timeliness across all operational tasks.
- Process & Quality Management
- Monitor and ensure adherence to defined...