Job Description
Position Summary
We are seeking an experienced and results-driven Team Lead – Telemarketing to manage, coach,and motivate a team of telemarketers. The ideal candidate will be responsible for driving leadgeneration, improving conversion rates, ensuring high-quality customer interactions, and achievingteam performance targets.
Key Responsibilities
- Team Management
- Lead, supervise, and motivate a team of telemarketing executives.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Monitor attendance, productivity, and adherence to schedules.
- Foster a positive and high-performance team culture.
- Performance & Sales Management
- Ensure achievement of daily, weekly, and monthly lead generation or sales targets.
- Track team KPIs and provide actionable feedback to improve performance.
- Analyze conversion metrics an...