Job Description
Team Leader – Banking, Financial Services & Insurance
Job title: Team Leader
LOB: Banking, Financial Services & Insurance (BFSI)
Account: Financial/Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 38,000 - 43,000 basic / 2,000 allowance
Target start date: Immediately/Asap
The Team Leader BFSI is responsible for managing a team of customer service or operations agents handling Banking, Financial Services, and Insurance processes. The role focuses on meeting service level agreements (SLAs), driving team performance, ensuring compliance with regulatory and quality standards, and supporting continuous improvement.
Key Responsibilities
- Coaching and mentoring team members
- Monitoring KPIs
- Handling escalations
- Preparing reports
- Collaborating with quality, training, and operations teams to deliver excellent customer experience