Job Description
A leading consultancy firm in the Philippines is seeking an experienced BPO Team Leader to manage a team of customer service associates in voice and chat support. Responsibilities include monitoring team performance, conducting coaching sessions, and handling customer escalations. The ideal candidate should have at least 2 years of experience as a Team Leader in a BPO environment and possess strong leadership skills. This role offers a salary range of ₱50,000 to ₱65,000 and requires full on-site presence.
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