Job Description
Description
Role: Team Leader Call Center
Location: Ras Al Khaimah
Role Purpose:
- To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team.
Key accountabilities of the role:
Operational Readiness:
- Manage and lead a team of Call Center Agents in driving performance based on the KPIs set and ensuring efficiency and effectiveness.
- Work closely and coordinate with the Call Center Operations team on matters relating directly to efficiency and daily operations management
- Ensure regular update of performance with subordinates peers and line manager(s).
- Ensure Team work at all levels.
- As a daily routine we allocate work and supervise the Call Centre Agents activities for timely re...