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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- You are responsible for the leadership and management of the Claim Management team
- You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers
- You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary
- You review requests to ensure completeness and correctness in accordance with the contractual requirements
- You prepare claims and forward them to the relevant internal departments
- You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary
- You ensure professional communication with customers regarding current quality issues
- You implement recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to ...