Job Description
JOB DESCRIPTION
Key Responsibilities:
- Achievement of the team's targets/KPI's in line with the Brand(s) product requirements.
- Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Consistent focus & improvement of client service delivery.
- Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
Qualifications and Experience:
- Matric qualification
- Management related qualification (advantageous)
- 2 years management experience
- Be willing to commit to continuous learning
- Sound understanding & application of people management procedures (e.g., IR, coaching)
Skills:
- To be computer literate (MS Office & In...