Job Description
Job Description and Qualifications:
- Must be amenable to work 100% onsite in WNS Eastwood Site.
- Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo
- Preferred certification in IATA/UFTAA Level – 1
- Excellent communication skills, particularly in spoken English
- Proficient in Microsoft Office applications, especially PowerPoint and Excel
- Strong understanding of IATA rules and regulations, including fare components, manual fare calculation, pricing units, global indicators, and indirect travel limitations.
- Proficient in operations management with the ability to drive performance and meet client KPIs such as AHT, Agent Error, ASA, Quality Scores across Voice, Chat, Email, and Ticketing Reject Queues
- Ability to lead business reviews with clients, presenting key performance insights and improvement strategies
- Expertise in structuring team...