💼 Full-Time Position

Team Leader - Digital Banking (Malaysia) November 2025intake

🏢
Brandt Business Services Sdn. Bhd.
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
📍
Location
Kuala Lumpur, Malaysia
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job
Brief:


class=ql-align-justify>The Customer Service Team Leader will
oversee and manage a team of Customer Service Agents to ensure
high-quality service delivery and customer satisfaction. This role
involves leading by example, providing guidance, and ensuring the
team meets performance metrics. The ideal candidate will possess
strong leadership abilities, a deep understanding of the customer
service environment, particularly in the e-commerce and financial
services industries, and have a risk-based approach to solving
problems.


Job
Responsibilities:

  1. Assist
    leadership team to manage overall operations of the contact
    centre.
  2. Assist to drive operational KPI like
    service level, abandoned rate, average handling time, customer
    satisfaction, email/chat response rate and
    etc.
  3. Work with Assistant Manager to minimize
    shrinkage, attrition, dissatisfied ...