Job Description
Job Description: Team Leader – Email Process
Designation: Team Leader
Experience Required: 1.5 to 2 years as a Team Leader
Work Mode: Remote
Location: PAN India
Working Days: 6 days per week, rotational shifts, rotational week offs
Role Overview:
The Team Leader will oversee day-to-day operations for an email/chat support process, ensuring smooth workflow, team productivity, and high-quality service delivery. The role requires strong communication skills, the ability to manage large volumes, and prior experience handling mid-sized teams.
Key Responsibilities:
- Lead and manage a team handling email and chat-based customer support.
- Monitor daily performance metrics and ensure SLA adherence.
- Handle large volumes of customer interactions with accuracy and efficiency.
- Provide regular feedback, coachi...