Job Description
Job Description:
- Managing, evaluate and monitor team performance
- Provide guidance and coaching to enhance team members' skills and productivity
- Ensuring compliance with regulations and implementing strategies to maximize collection efficiency
- Create assignment worksheet and report for Field collection activities and check the accuracy of billing results reports
- Collaborate with other departments to enhance overall collection strategies
- Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures
Requirements:
- Minimum Bachelor Degree from any field
- Minimum 2 years of relevant experience from banking or financial services industry
- Strong communication, negotiation, and leadership skills.
- Proficient in Microsoft Office (especially PowerPoint and Excel)
- Understand t...