Job Description
Team Leader for Awesome CX by Transcom - Davao
Awesome CX by Transcom is looking for talented individuals like you to join our Awesome team!
Be a Team Leader for our Awesome CX by Transcom Davao site. This role will focus on managing and leading a team to ensure the delivery of a superior customer experience while achieving client targets and service level components.
Join our Awesome CX by Transcom Family as a Team Leader.
Specific duties include but not limited to the following tasks:
- Monitor and conduct coaching on performance (metrics, save rate, aht) and behavior (attendance & punctuality) of team members.
- Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly in...