Job Description
On-site - Pasay 3-5 Yrs Exp Bachelor Full-time
Job Description
Job Title: Team Lead (Gaming)
Work Setup: Work Onsite, Shifting Schedule, including weekends and holidays
Job Summary:
We are seeking an experienced and driven Team Lead to manage and support a high-performing team under the Gaming account. The ideal candidate has a strong background in technical support, billing, and e-commerce operations (particularly dropshipping), with proven leadership experience in a fast-paced environment.
Responsibilities
- Lead, coach, and motivate a team of customer support representatives to achieve performance targets
- Monitor daily operations, ensuring service levels, KPIs, and quality standards are consistently met
- Provide guidance on technical concerns, billing inquiries, and e-commerce-related issues
- Handle escalations and ensure timely and effective resolution of customer concerns
- Co...