Job Description
Job Summary:
We are seeking an experienced and results-driven Team Lead to oversee daily operations, drive team performance, and ensure the achievement of key business objectives. The ideal candidate has at least 2 years of experience as a Team Lead in any line of business, preferably within the retail domain, and possesses strong leadership, coaching, and performance management skills.
Key Responsibilities:
- Supervise and manage day-to-day team operations to ensure service level targets and KPIs are met
- Monitor individual and team performance through regular coaching, feedback, and performance reviews
- Drive productivity, quality, and customer satisfaction metrics
- Handle escalations and provide timely resolution to customer and operational issues
- Conduct team huddles, meetings, and performance calibrations
- Ensure adherence to company policies, processes,...