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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Summary:
- We are seeking a highly skilled and experienced Team Leader to join our healthcare account. The ideal candidate will have a strong background in the BPO industry, particularly in healthcare, and possess excellent leadership and communication skills. This role is responsible for leading a team, ensuring performance targets are met, and maintaining a high standard of service.
Key Responsibilities:
- Supervise and manage a team of customer service representatives handling healthcare-related inquiries.
- Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs.
- Develop and implement strategies to improve efficiency and customer satisfaction.
- Conduct regular team meetings, training, and performance evaluations.
- Handle escalations and complex customer concerns professionally and effectively.
- Collaborate with management to optimize proc...