Job Description
KEYS RESPONSIBILITIES
• Supervise a team of Coordinators
• Provide domain knowledge and end to end service delivery
• Provide insights to the leadership on any areas of improvement and manage change within the process
• Resource management to ensure continuity of delivery and high-quality service
• Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs
• Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes
QUALIFICATIONS
- Experience: 2 years and above
- Education: Graduate/Post Graduate
- At least 2-year experience in Health Care Account
- 2+ years healthcare call center and/or customer service experience required
- Active RN license not required
- Good Communication Skills
- Can start ...