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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded.
- Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth.
- Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.
- Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness.
- Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
Qualifications
- At least 2 years of Team Lead experience in an Insurance Account or similar role.
- Strong leadership, communication, and interpersonal skills.
- Proven ab...