Job Description
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Team Leader - Lending supports the Lending Department to deliver a high‑quality, consistent and customer‑focused lending experience aligned with Bank Australia’s strategic direction. Reporting to the Supervisor - Lending, the role leads and supports a team of Lending Consultants through coaching, mentoring and performance management to achieve team objectives. The Team Leader ensures strong customer service outcomes and operational consistency by monitoring performance against KPIs, overseeing credit analysis quality, building effective relationships with internal stakeholders and broker partners, and driving continuous process and operational improvements.