Job Description
The Life Operations department is a fast-changing department which manages our customer's life insurance files (corporate and individual), from subscription to liquidation, with the aim to deliver excellent services to brokers and end customers. For the Life Retail sub-department, we are seeking a Team Leader able to steer people and performance for the team Underwriting & Policy Servicing.
The team consists of 8 colleagues who are waiting just for you!
Your responsibilities
As Team Leader your responsibilities will include e.g.:
- Leading and supervising the team by providing guidance, support in daily tasks, and trainings as needed.
- Prioritizing the team’s weekly tasks.
- Identifying areas for improvement in service quality (mail, telephony, complaint management, etc.)
- Bringing “Customer focus” attitude to the team by identifying client/broker needs/expectations and adapt service accordingly.
- Monitoring team performan...