Job Description
About our Client
A leading US Mortgage organization
Job Description Summary
Oversee and manage a team of customer service representatives, ensuring high service quality and operational efficiency. Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.
Experience: 4+ years
Location: Bangalore
Shift: Night shift
Roles & Responsibilities
- Lead and manage a Voice Team of US Mortgage Originations.
- Must have US Mortgage Originations Experience
- Must have experience handling a Voice Team
- Must Understand 4 C...