Job Description
URGENTLY HIRING! CAN START ASAP!
About The Role
As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:
+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
+ Training and motivating agents to consistently deliver high-quality work within set timelines.
+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
+ Managing the daily attendance of assigned agents to maintain operational efficiency.
+ Maintaining regular and effective communication with employees at all levels.
+ Creating a positive work environment that fosters good morale, quality work, and high productivit...
About The Role
As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:
+ Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
+ Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
+ Training and motivating agents to consistently deliver high-quality work within set timelines.
+ Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
+ Managing the daily attendance of assigned agents to maintain operational efficiency.
+ Maintaining regular and effective communication with employees at all levels.
+ Creating a positive work environment that fosters good morale, quality work, and high productivit...