Job Description
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
Are you ready for your next position and make a difference in Export Customer Care?
As Team Leader ONECare Service – Export you will manage a team of ONECare Customer Service agents who are handling all tasks related to our Export bookings for the customers in our ONECare segment. You will report to the Manager Customer Care – Export.
The purpose of this role is to ensure high quality customer service by supervising the team to deliver tasks, customer satisfaction, delivering on agreed targets and educating our clients on the full utilisation of e-commerce tools. You will translate Export Customer Service directions and strategy into daily actions within the team and proactively manage and strengthen our customer portfolio by building strong customer relationships.
Supporting and implementing transformation and continued change is a key area of responsibility for this role.
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