Job Description
Job Title: Team Leader, Operations - AU SHIFT
Skills: Excellent organizational, communication, leadership and decisive decision-making skills.
Experience: At least 2 years' experience in a supervisory role or similar.
Location: Muntinlupa, Philippines
We at Coforge are hiring Team Leader, Operations with the following skillset and Responsibilities
- Responsible for monitoring individual and team productivity and quality and providing feedback to management.
- Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.
- Identifies specific improvement opportunities.
- Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.
- Completes all necessary skill certifications. ...