Team Leader, Operations (only for current TLs)

## Team Leader, Operations (only for current TLs)Applylocations: COL Bogota - Cra. 15 #77-50time type: Full timeposted on: Posted Todaytime left to apply: End Date: July 3, 2026 (6 days left to apply)job requisition id: R Job Title:Team Leader, Operations (only for current TLs)Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement co...